Shipping Policy

SHIPPING POLICY

Effective Date: August 27, 2026 | LayaneCreative LLC

1. FULFILLMENT PARTNER

Products are made to order and fulfilled by ShineOn (That’s No Moon Inc.), 18388 Pasco Business Center Way, Lutz, FL 33558, USA. Orders for France are shipped internationally from the United States.

2. SHIPPING DESTINATIONS

We currently ship eligible products to the United States and France. An order can be placed only when the delivery address is accepted by an active shipping zone at checkout.

IMPORTANT: FedEx Priority cannot deliver to P.O. boxes. Please use an eligible street address when selecting Priority Shipping.

3. PRODUCTION AND PROCESSING TIME

Product type	Production time
Ready-to-gift jewelry	2–3 business days
Personalized or custom-name jewelry	3–5 business days

• Orders placed on weekends or U.S. federal holidays begin processing on the next business day.

• Production time is separate from carrier transit time.

• Tracking may display “Label created” briefly before the carrier’s first scan.

4. SHIPPING METHODS, PRICES & ESTIMATED TRANSIT

Destination	Method	Carrier	Estimated carrier transit	Customer price
United States	Standard	USPS	2–5 business days	Free
United States	Priority	FedEx	1–2 business days	US$12.66
France	Standard	DHL or FedEx	3–10 business days	Free
France	Priority	FedEx	2–5 business days	€24.50

NOTE: The methods and customer prices above reflect the current Shopify shipping configuration. Final availability and charges are confirmed at checkout. Carrier transit estimates begin after production and dispatch.

5. ESTIMATED DELIVERY DATES

The estimated delivery date shown on a product page combines production time and carrier transit time. It is an estimate, not a guaranteed delivery date. Weekends, U.S. holidays, customs processing, carrier disruption, severe weather, peak-season volume, and an incomplete or incorrect address can extend delivery.

6. ORDER TRACKING

All currently configured shipping methods include tracking. When an order is dispatched, tracking details are sent to the email address used at checkout and can also be viewed through our Order Tracking page.

7. FRANCE: TAXES, CUSTOMS & IMPORT CHARGES

Applicable taxes and shipping charges are displayed at checkout. Orders to France may be reviewed by customs. Any import tax, duty, handling charge, or customs fee not collected at checkout may be payable by the recipient. Customs clearance time is outside our control and is not included in the carrier transit estimate.

8. ADDRESS CHANGES & UNDELIVERABLE PARCELS

Please verify the recipient name, street address, postal code, and contact details before submitting the order. Contact us as soon as possible if a correction is required. Once production or dispatch has started, an address change may not be possible. If a parcel is returned because the address was incorrect, incomplete, refused, or unclaimed, the customer may be responsible for reshipping costs.

9. DELAYED, LOST OR MARKED-DELIVERED ORDERS

If tracking has not moved, the estimated delivery window has passed, or the parcel is marked delivered but cannot be found, contact us promptly. We will review the tracking and work with the fulfillment partner or carrier. Remedies for an item confirmed lost in transit, damaged, or incorrectly produced are handled in accordance with our Refund and Return Policy and applicable consumer law.