FAQ's

LayaneCreative LLC  |  Last Updated: April 30, 2026

💡  Can’t find your answer here? Contact us at Contact@layanecreative.com or via live chat on our website. We respond within 24 hours.

 

💎  OUR PRODUCTS

 

❓  What types of products do you sell?

➤  We offer two types of personalized jewelry gifts:

•       Ready-to-Gift Necklaces: Pre-designed necklaces paired with a heartfelt message card, beautifully packaged and ready to give.

•       Custom Name Necklaces: Individually crafted necklaces engraved or personalized with the name or text of your choice, also paired with a message card.

❓  What is included with each order?

➤  Every Layane Creative order includes the jewelry piece, a heartfelt message card, and premium gift packaging — making it a complete gift experience right out of the box.

❓  Are your products made to order?

➤  Yes. All products are custom-made to order by our production partner ShineOn (That’s No Moon Inc.) based in Lutz, Florida, USA. This ensures the highest quality for every single piece.

❓  What materials are used in your jewelry?

➤  Our jewelry is crafted from high-quality materials. Specific material details (such as gold plating, sterling silver, or stainless steel) are listed on each individual product page. Please review the product description before ordering.

❓  Can I see the message card before purchasing?

➤  Yes. The message card content is displayed on each product page. For Custom Name Necklaces, you can preview the personalization options at checkout before confirming your order.

🛝  ORDERING & CUSTOMIZATION

 

❓  How do I place an order?

➤  Simply browse our collection, select your product, fill in any customization details (for Custom Name Necklaces), and proceed to checkout. Payment is processed securely through Stripe.

❓  Can I customize the message card?

➤  The message cards are pre-written and paired specifically with each necklace design. They are not customizable at this time. However, Custom Name Necklaces allow you to personalize the jewelry piece itself with a name or text of your choice.

❓  What happens after I place my order?

➤  Once your order is confirmed and payment is received, it is immediately forwarded to ShineOn for production. You will receive an order confirmation email right away, followed by a shipping confirmation email with your tracking number once your order is dispatched.

❓  Can I change or modify my order after placing it?

➤  You have a 2-hour window from the time of order placement to request any modifications or cancellations. After this window, your order has entered production and cannot be changed under any circumstances. Please review all details carefully before completing your purchase.

❓  I made a spelling mistake in my customization. What do I do?

➤  Please contact us immediately at Contact@layanecreative.com within 2 hours of placing your order. If your order has not yet entered production, we will correct it at no charge. After the 2-hour window, we are unable to make changes as production will have already begun. Errors made by the customer after this window are not eligible for replacement or refund.

❓  Do you accept bulk or wholesale orders?

➤  Orders of 20 or more items are considered bulk orders by ShineOn and will receive a manual shipping quote delivered by email, which must be approved before shipping proceeds. Please contact us at Contact@layanecreative.com for bulk order inquiries.

💳  PAYMENT & PRICING

 

❓  What payment methods do you accept?

➤  We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as Apple Pay and Google Pay. All payments are processed securely through Stripe.

❓  Is my payment information safe?

➤  Yes. All payment transactions are processed through Stripe, a PCI-DSS Level 1 certified payment processor — the highest level of payment security available. We never store your full card number on our servers.

❓  What currency do you charge in?

➤  All prices are listed and charged in United States Dollars (USD).

❓  Do you charge sales tax?

➤  Sales tax may be applied at checkout depending on your state of residence, in compliance with U.S. tax regulations. The applicable tax amount will be clearly displayed before you complete your purchase.

❓  I see a different price than expected at checkout. Why?

➤  Prices at checkout include any applicable sales tax and shipping fees (for Priority Shipping). Standard Shipping is always free. If you notice a pricing discrepancy that appears to be an error, please contact us before completing your purchase.

🚚  SHIPPING & DELIVERY

 

❓  Where do you ship?

➤  We ship exclusively within the United States, including all 50 states, Alaska, and Hawaii. We do not offer international shipping at this time.

❓  How long does it take to receive my order?

➤  Your total delivery time = Production Time + Shipping Time:

 

Product Type	Production Time
Ready-to-Gift Necklaces	1–3 business days
Custom Name Necklaces	1–5 business days

 

Shipping Method	Carrier	Delivery Time	Cost
Standard Shipping	USPS	2–5 business days	FREE
Priority Shipping	FedEx	1–2 business days	From $12.66

 

📋  Example: A Custom Name Necklace with Standard Shipping could arrive in 3–4 business days (production) + 2–5 business days (shipping) = 5–9 business days total.

❓  Is Standard Shipping really free?

➤  Yes! Standard Shipping via USPS is completely free on all orders within the United States. No minimum order required.

❓  Can I ship to a P.O. Box?

➤  Yes, but only with Standard Shipping (USPS). FedEx Priority Shipping cannot deliver to P.O. Boxes. If your address is a P.O. Box, please select Standard Shipping at checkout.

❓  How do I track my order?

➤  Once your order is dispatched by ShineOn, your tracking number will be automatically uploaded to your order and sent to your email by end of day. You can track your package via the Order Tracking page on our website, or directly through USPS (usps.com) or FedEx (fedex.com).

❓  My tracking shows "Label Created" but hasn’t moved. Is this normal?

➤  Yes, this is completely normal. ShineOn creates shipping labels at the time your order enters production, but the tracking will only update once the package is physically picked up by the carrier. During busy periods, this can take 1–2 additional days. Rest assured your order is being processed.

❓  My package is marked as Delivered but I didn’t receive it. What should I do?

➤  We recommend first checking around your property, with neighbors, and contacting your local post office. If the package cannot be located, please contact the carrier directly: USPS at 1-800-275-8777 or FedEx at 1-800-463-3339. Please note that items marked as Delivered by the carrier are not covered for loss or theft unless ShineOn Package Protection was purchased at checkout.

❓  What if my package is lost in transit?

➤  If your tracking confirms the package is lost in transit (not marked as Delivered by the carrier), please allow 30 days from the dispatch date before contacting us. We will send you a free replacement at no additional cost. Contact us at Contact@layanecreative.com with your order number.

🔄  RETURNS, REFUNDS & CANCELLATIONS

 

❓  What is your return policy?

 

Product Type	Return Policy
Ready-to-Gift Necklaces	Free replacement if defective or damaged upon arrival (within 30 days)
Custom Name Necklaces	Final Sale — no returns or exchanges except for manufacturing defects

❓  My order arrived damaged or defective. What do I do?

➤  We’re sorry to hear that! Please contact us within 30 days of delivery at Contact@layanecreative.com with:

•       Your order number

•       A clear photo of the defective or damaged item

•       A photo of the shipping label on the original packaging

 

➤  We will send you a free replacement within 5–7 business days of claim approval.

❓  Can I cancel my order?

➤  Yes, but only within 2 hours of placing your order. After this window, production has begun and cancellations are not possible. To request a cancellation, email Contact@layanecreative.com immediately with your order number in the subject line: "Cancellation Request — Order #XXXXX".

❓  I want to return my item because I changed my mind. Is that possible?

➤  We do not accept returns for change of mind on any jewelry product. All sales are final once production has begun. We encourage customers to review all product details, size information, and customization inputs carefully before completing their purchase.

❓  How long does a refund take?

➤  If a refund is approved, it will be applied to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card issuer.

❓  What if I placed a duplicate order by mistake?

➤  Contact us immediately at Contact@layanecreative.com with both order numbers. If the duplicate order is still within the 2-hour cancellation window, we will cancel it and issue a full refund. After this window, we are unable to process cancellations.

ℹ️  ABOUT LAYANE CREATIVE

 

❓  Who is Layane Creative?

➤  Layane Creative is a U.S.-based jewelry gift brand registered as a limited liability company in Wyoming, USA. We specialize in meaningful personalized jewelry gifts paired with heartfelt message cards — designed to help people express love, appreciation, and deep emotional connections.

❓  Who produces and ships your products?

➤  All products are manufactured and fulfilled by ShineOn (That’s No Moon Inc.), a professional print-on-demand and fulfillment company based in Lutz, Florida, USA. ShineOn handles all production, packaging, and shipping directly to your door.

❓  How can I contact you?

 

Channel	Details
Email	Contact@layanecreative.com
Phone	+1 (307) 430-1235
Live Chat	Available on layanecreative.com
Address	30 N Gould St Ste N, Sheridan, WY 82801, USA

 

➤  We respond to all inquiries within 24 hours on business days (Monday–Friday).

❓  What are your customer service hours?

➤  Our customer support team is available Monday through Friday, 9:00 AM – 6:00 PM (Mountain Time). Emails and messages received outside these hours will be responded to on the next business day.

 

📬  Still have a question? We’re happy to help! Email us at Contact@layanecreative.com or use the live chat on our website. We aim to respond within 24 hours.