Refund Policy
Effective Date: April 30, 2026 | LayaneCreative LLC
OVERVIEW
All products are produced and fulfilled by ShineOn (That’s No Moon Inc.). Our refund policy reflects the nature of each product type.
|
Product Type |
Return Eligibility |
|
Ready-to-Gift Necklaces |
Free replacement if defective or damaged upon arrival |
|
Custom Name Necklaces |
Final Sale — no returns except for manufacturing defects |
1. READY-TO-GIFT NECKLACES
• If the item arrives damaged or with a manufacturing defect, we will provide a free replacement. Contact us within 30 days of delivery with your order number and clear photographs.
• We do not accept returns for change of mind on any jewelry product.
2. CUSTOM NAME NECKLACES — FINAL SALE
Due to the personalized nature of these items, returns are accepted exclusively for manufacturing defects or arrival damage. We offer a 100% satisfaction guarantee with a free replacement if your custom piece arrives defective.
|
⚠️ Per our agreement with ShineOn: errors caused by the customer are not covered. Please review all details carefully before ordering. |
3. MANUFACTURING DEFECTS — BOTH PRODUCT TYPES
If any product arrives with a confirmed manufacturing defect, we will provide a free replacement. To be eligible:
• Contact us within 30 days of delivery at Contact@layanecreative.com.
• Provide your order number.
• Submit a clear photo of the defective item and the shipping label on the original packaging.
Replacements processed within 5–7 business days of claim approval.
4. ORDER CANCELLATIONS
Cancellations accepted only within 2 hours of order placement. Refer to our Cancellation Policy page for full details.
5. LOST OR UNDELIVERED PACKAGES
• Package lost in transit (not marked Delivered): free replacement at no cost.
• Incorrect address at checkout: we are not responsible for non-delivery.
• ShineOn does not cover items lost or stolen after marked Delivered, unless ShineOn Package Protection was purchased.
6. APPROVED REFUNDS
In the rare case a refund is approved and a replacement is not feasible, the refund will be applied to your original payment method within 5–10 business days.
7. CHARGEBACKS
Please contact us before initiating a chargeback. We resolve all issues fairly. Unjustified chargebacks will be disputed with full documentation.
CONTACT US
For any questions, please reach out to us:
LayaneCreative LLC
• Email: Contact@layanecreative.com
• Phone: +1 (307) 430-1235
• Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
• Live chat available on our website